How can we help?
Support for all apps by .
Contact us
Email email — we usually reply within 1–2 business days.
Please include the app name, your device model and Android version, and a short description or screenshot of the issue.
Our apps
Frequently asked questions
Purchases & subscriptions
How do I restore my purchase?
Open the app, go to Settings or the upgrade screen, and tap Restore Purchases. Make sure you're signed in to Google Play with the same Google Account you used to buy. Purchases also work on your other Android devices with that account.
How do I cancel a subscription?
Open the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions. Choose the app and tap Cancel subscription.
Cancel at least 24 hours before the current period (or free trial) ends to avoid being charged again. Deleting the app does not cancel a subscription.
How do I get a refund?
All payments are handled by Google Play, so refunds are subject to Google's policies. See Google Play's refund help page for how to request one.
I paid but premium features are still locked.
Try Restore Purchases first. If that doesn't work, check your internet connection, close and reopen the app, and confirm the purchase appears in Google Play under Payments & subscriptions. Still stuck? Email us with the app name and the order number from Google Play.
Using the app
The app crashes or isn't working properly.
Update to the latest version from Google Play, then restart your device. Make sure your Android version is up to date. If the problem continues, email us what you were doing when it happened — that helps us fix it quickly.
Notifications or reminders don't appear.
Open Settings → Apps, choose the app, tap Notifications and turn them on. Also check that Do Not Disturb or battery saver isn't silencing them. Menu names can vary by device.
The app can't access my photos, camera or microphone.
Open Settings → Apps, choose the app, tap Permissions and allow the one you need. These are only used for features you choose, and your media stays on your device.
How do I move my data to a new phone?
Your data is stored on your device. Where the app's data is included in your Android backup, it can be restored when you set up the new phone with the same Google Account.
Privacy & ads
Can I turn off personalized ads?
Yes. Open Settings → Privacy → Ads (on some devices, Settings → Google → Ads) and delete your advertising ID or opt out of personalized ads. You'll still see ads in free versions, but they won't be personalized. Premium versions generally have no ads.
How do I delete my data?
Our apps don't use accounts, and your content is stored on your device. Deleting the app removes it. To ask us to delete any data held by our analytics or ad partners, email us with the app name. See the Privacy Policy for details.